In these challenging times our priority is always to ensure the well-being of our customers and staff. We want to reassure you that we are working to follow government advice and maintain the safety of our customers and colleagues at all times. The information below may help as we re-open.
Please ensure you bring with you an appropriate face covering,
you will need to wear this before entering and during your dealership visit.
To further protect the safety of our customers and staff, we have now introduced the additional precaution of temperature checks for all staff and visitors to our dealerships.
All customers will have their temperature checked using a non-contact thermometer and anyone recording a temperature of 38 degrees celcius or above will unfortunately be required to reschedule their appointment and return at a later date.
All staff are temperature checked daily.
We hope all customers will understand the need to prioritise safety and wellbeing at this present time.
New and used car sales
Our new and used car sales areas are not currently open for physical visits, however, our sales teams are working digitally, and will be able to talk to you by phone or messaging or by video chat. They can even send you videos of our product range, to make sure we still meet your needs almost as well as if you were physically with us.
If you are collecting a new car or van, this can still go ahead, but the handover will be outside, so make sure you bring a coat! Home delivery options may also be available in some areas.
Service, MOT, Maintenance & Repair
Our service departments throughout the UK, will continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MOT and repairs.
To make sure we have safe distancing measures, an appointment-only system will be in place, with protective screens at our service desks as well as cashless payments.
If you have any further queries, please contact us.
Social distancing measures in place
New and used car sales areas in our Centre are not currently open for physical visits, but our team remain contactable digitally and via phone.
Our service departments will continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MOT and repairs.
To help you plan your visit, see the social distancing measures that we have in place.
Contact your local dealer
Contacting Toyota Financial Services
We are aware that many of you may have financial concerns and questions you may wish to discuss with us. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. You may wish to share details of your circumstances with us digitally, please complete our short self-service questionnaire here.
Payment deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact Toyota Financial Services so we can work with you to assess your individual circumstances and tailor a solution for the future. Please contact Toyota Financial Services on 0370 243 0804 - option 3, or by email email@example.com.
Toyota Financial Services are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7 days.
If you are a Toyota Roadside Assistance member, please call the number below for assistance:
Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit http://www.toyota.co.uk/roadside or contact our membership team on 0344 701 6201.